Business etiquette is the polish that helps create courteous and respectful business environments and relationships with coworkers, clients and customers. High standards of professional manners are what makes interacting with others enjoyable and pleasant. And makes you look impressive! Here are 10 timeless business etiquette skills. Do a little self-assessment. Consider these marks of professionalism… Read More


Bike trail etiquette is timeless; it knows no seasons. Warm spring days are an especially busy bike trail time in my area. I am grateful for a city bike trail that borders my backyard and allows me such easy access. In addition to the hundreds of daily bicycle riders, including a local bicycle club, it… Read More


You just sat down for dinner and your phone alerts you to a new work email.  What is the proper etiquette for after hours work emails? Do you ignore them or respond to them? How do you draw the line between work and personal time? I was honored to be one of two business etiquette… Read More


You just got engaged! How exciting! If you’re planning on posting about your engagement and upcoming wedding, here are seven pieces of social media engagement etiquette you need to know. As an etiquette expert, I was honored to be interviewed for this article in WeddingWire. Once the initial shock and excitement of the proposal dies down—a.k.a. once… Read More


10 Things You Should Never, Ever Say Over Text or Email Before you hit the send button on that text message or email, read this list of things you should never communicate through a screen. I was honored to be one of the “etiquette experts” interviewed for this Reader’s Digest article.  Using good “screen” etiquette… Read More


Emoji Business Etiquette

Emoji Business Etiquette The question, “Should you use emojis in your business email?” is one of the most reactionary topics in my popular “Email Etiquette” training session. We all use email in business but rarely do employees receive any type of formal training in the do’s and don’ts of what makes business emails professional, including… Read More


Hot Tea Etiquette

Hot Tea Etiquette – 8 Tips to Appear Socially Refined While January is recognized as National Hot Tea Month, hot tea etiquette is important in business and social settings all year long. We’ve come a long way from the straight-laced Victorian tea times when afternoon tea was first established (and even the post-Edwardian period…think Downton… Read More


10 Blunders to Avoid While Hosting a House Guest.   We all know the things to do to be a gracious house guest. But, when the roles are reversed,  do we know how to make our house guests feel welcomed and comfortable? I was honored to be interviewed, along with two other etiquette experts from… Read More


With the holidays upon us, and 2017 coming to a close, end-of-year “thank you” tipping can be a tricky and confusing topic. What is the etiquette for which service providers should get a holiday tip and how much? The purpose of holiday tipping is to reward good service and to say thank you. Below are… Read More


Office Holiday Party | Etiquette Tips | Manners Matter | Rachel Wagner

Handling food and drink at the office Christmas or holiday party can be a tricky affair.  It’s still a work event. Manners matter. You want to convey professionalism and a sense of responsibility when imbibing to not undermine your professional image.… Read More