Before you hit the send button on that text message or email, read this list of things you should never communicate through a screen. I was honored to be one of the “etiquette experts” interviewed for this Reader’s Digest article.  Using good “screen” etiquette is part of having good business etiquette, good email etiquette and… Read More


The question, “Should you use emojis in your business email?” is one of the most reactionary topics in my popular “Email Etiquette” training session. We all use email in business, but rarely do employees receive any type of formal training in the do’s and don’ts of what makes business emails professional, including the use of… Read More


Hot Tea Etiquette

Hot Tea Etiquette – 8 Tips to Appear Socially Refined While January is recognized as National Hot Tea Month, hot tea etiquette is important in business and social settings all year long. We’ve come a long way from the straight-laced Victorian tea times when afternoon tea was first established (and even the post-Edwardian period…think Downton… Read More


10 Blunders to Avoid While Hosting a House Guest.   We all know the things to do to be a gracious house guest. But, when the roles are reversed,  do we know how to make our house guests feel welcomed and comfortable? I was honored to be interviewed, along with two other etiquette experts from… Read More


With the holidays upon us, and 2017 coming to a close, end-of-year “thank you” tipping can be a tricky and confusing topic. What is the etiquette for which service providers should get a holiday tip and how much? The purpose of holiday tipping is to reward good service and to say thank you. Below are… Read More


Office Holiday Party | Etiquette Tips | Manners Matter | Rachel Wagner

Handling food and drink at the office Christmas or holiday party can be a tricky affair.  It’s still a work event. Manners matter. You want to convey professionalism and a sense of responsibility when imbibing to not undermine your professional image.… Read More


8 Tips Office Holiday Party | Party Etiquette | Etiquette & Protocol Training

Office holiday parties can be fun, but they can also be more dangerous than an icy sidewalk. The relaxed atmosphere and often-unlimited spirits can lead to anything from embarrassing slip-ups to career-compromising blunders. With this in mind, it’s important to brush up on your manners and use your best behavior at these company-sponsored events. You… Read More


Hosting Your First Thanksgiving | Millennial Tips | Holiday Etiquette Tips

If you’re a Millennial or just new to the hosting game,  it can be a little scary to host your first Thanksgiving or another holiday dinner. You want to have fun, but you also want to make sure everything goes right. And you’re probably worried about following proper etiquette—which can be hard to do when… Read More


Thanksgiving Etiquette Tips | Professional Etiquette Classes | Rachel Wagner

Thanksgiving is a time to gather around a scrumptious table with family and friends.  To be impressive as a host or a guest, here are a few host and guest etiquette tips to keep in mind, in addition to using your best table manners and dining etiquette:… Read More


Hand-luggage compartment in an airplane near plan shot, Rachel wagner, business etiquette

I was honored to be interviewed and quoted in this Washington Post article on luggage etiquette.  You’ll learn how NOT to raise the blood pressure of your fellow passengers as you stow your carry-on items in the overhead bin or move down the aisle with a bulging backpack.… Read More