Good business etiquette also means good smartphone etiquette. It used to be that one of the worst office blunders was taking someone’s food from the fridge or pushing the business casual envelope a little too far on Casual Friday’s. Now, some of the worst blunders are from cell phone mistakes. According to a nationwide survey… Read More


Working in a cubicle can be a tough endeavor. From a lack of privacy to noisy neighbors, getting your work accomplished in such cramped confines can sometimes be a difficult chore. But, cubicle etiquette is part of good business etiquette and office etiquette. I was honored to be interviewed for this article in BusinessNewsDaily.com on… Read More


Most of us fire off dozens of work emails every day, often with hardly a second thought. But, it’s vital that your business emails look and sound professional. I was honored to provide these 8 rules of business email etiquette for Nextiva, a cloud-communication company. Using good email etiquette in the office is part of good… Read More


When I speak on the topic of “business etiquette,” a frequently asked question by audience members is, “Is it okay to hug a client or coworker?” Well, it depends… First, always assume that a handshake is the most professional greeting. There is a line of professionalism and a line of respect that shouldn’t be crossed.… Read More


When it comes to socializing with company executives, many employees get a case of social anxiety. It can strike at a company social event, sitting with senior management at a Chamber lunch…or worse, the dreaded elevator ride with just you and the company CEO! But, engaging with executives doesn’t have to give you clammy palms… Read More


Small talk matters in the business arena. It’s part of good business etiquette and helps builds rapport with others. Small talk often leads to bigger things like new clients and new business. Here are five timeless tips to enhance your ability to make small talk anywhere your business takes you: 1. Keep the spotlight on… Read More


Stellar business etiquette skills are critical in any industry.  High standards of professional manners make interacting enjoyable and pleasant – with customers, clients, co-workers and guests in the office. In today’s competitive business arena, those who hone their business etiquette skills convey greater professionalism, confidence, and competence. These skills reflect on your company’s brand and… Read More


Elevator etiquette in office buildings, at the airport, and in high-rise apartment buildings is essential to show courtesy to others. These seven practical tips clarify some of the most frequently asked questions I get on this topic: Those waiting to get on should stand aside, not in front of the elevator door, until those exiting… Read More


Cubicle etiquette is essential if coworkers are to coexist peacefully and have a productive day. It’s part of good business etiquette. If you’re a cubicle dweller, you know the positives to this work arrangement—a more connected staff and sense of camaraderie. But, also there are negatives and challenges—a lack of privacy, more interruptions, and increased… Read More


Networking events and conferences can be intimidating for many business professionals. This American Express Open Forum article in which I and others were interviewed explains how to master the art of meeting new people in business settings. From introductions to small talk to making meaningful connections and graceful exits, these tips will help you feel… Read More