November 21, 2016 If you enjoyed this, please share:Millennials prefer texting, but phone skills remain essential. If you’re a Millennial, you’ve undoubtedly noticed that boxy thing on your desk by now. It rings and you can talk on it. But, you can’t text on it or download apps. Is it still a necessary part of your office gadgets? Yes, it’s still a relevant communication tool in 2016, and for the foreseeable future. You’ll need to use it courteously if you want to succeed in business and be perceived as someone with good workplace etiquette and office professionalism. Fortunately, help is only a couple of paragraphs away. Here are some relevant business etiquette telephone tips for handling that boxy phone on your desk like a pro, as well as the smart phone you carry. I was honored to be interviewed by Eddie Huffman for his excellent article, “Ten Telephone Tips for a Text Message Era” in the American Institute of CPA’s magazine, in which he shares my tips. You may read the article here.