It’s almost trick or treat time, as evidenced in my neighborhood by the plethora of Halloween lights and decorations emerging on houses and porches. So, I knew it was time to make a trip to Costco for a giant bag (or two!) of Halloween “treats” expected at my front door in a few days. Trick… Read More


Elevator etiquette in office buildings, at the airport, and in high-rise apartment buildings is essential to show courtesy to others. These seven practical tips clarify some of the most frequently asked questions I get on this topic: Those waiting to get on should stand aside, not in front of the elevator door, until those exiting… Read More


Whether you’re 25 or 55, it’s important to polish your Valentine date etiquette, especially if it’s a first date…or it’s been a while since you’ve dated. Don’t let poor manners and social faux pas turn what could be a fairy tale event into an evening of foibles and lament. Here are eight ways to polish… Read More


Business Team

No one would dispute that today’s gloomy economic news is a concern for workers everywhere. But, did you know that using workplace etiquette to show courtesy and respect to those in your department or team is a winning way to build up your team? Workplace etiquette pays in two ways for you and your team.… Read More


After forty frustrating minutes at my nearby office supply store, I left without making a purchase. Two sales team members showed a lack of product knowledge—but even worse, a complete lack of customer courtesy. They didn’t get my order for 200 custom-printed note cards. Their competitor across town did. It was out of my way… Read More