Customer service at the doctor’s office matters–and it’s noticed. When I was caring for my father in his latter years, I took him to many doctor appointments with various physicians. But, one particular office stands out–-his ophthalmologist-–because of their friendly front desk people and office staff. Here are eight things they did to make my… Read More


Working in a cubicle can be a tough endeavor. From a lack of privacy to noisy neighbors, getting your work accomplished in such cramped confines can sometimes be a difficult chore. But, cubicle etiquette is part of good business etiquette and office etiquette. I was honored to be interviewed for this article in BusinessNewsDaily.com on… Read More


Cubicle etiquette is essential if coworkers are to coexist peacefully and have a productive day. It’s part of good business etiquette. If you’re a cubicle dweller, you know the positives to this work arrangement—a more connected staff and sense of camaraderie. But, also there are negatives and challenges—a lack of privacy, more interruptions, and increased… Read More