Customer Service in Doctor’s Office Matters August 1, 2017 | Rachel Wagner | 1 Comment Customer service at the doctor’s office matters–and it’s noticed. When I was caring for my father in his latter years, I took him to many doctor appointments with various physicians. But, one particular office stands out–-his ophthalmologist-–because of their friendly front desk people and office staff. Here are eight things they did to make my… Read More
Summer Wedding Etiquette: Modern Manners to Be a Gracious Guest at Co-worker Weddings July 7, 2017 | Rachel Wagner Have a summer wedding (or six!) to go to, and not sure what’s expected of you? Brushing up on your wedding guest etiquette will place you firmly in the “gracious guest hall of fame.” And, if you’re headed to a co-worker’s nuptials this summer, remember you are still the “face” of your company in social… Read More
How to Introduce Yourself to Others at a Business Social or Networking Event June 8, 2017 | Rachel Wagner | 1 Comment Knowing how to introduce yourself to others and engage in conversation is a vital part of business, social, and networking etiquette. Using a process and employing a strategy will help reduce anxiety and increase your confidence. First, try to arrive to the event early. It’s not so daunting to walk into a room and approach people… Read More
Mobile Phone Etiquette – The Good, Bad and Ugly of Technology Gadgets May 22, 2017 | Rachel Wagner Technology gadgets, specifically our mobile phones, save us time, allow for quick communication and offer opportunity for brevity. However, they’re like the frog in the kettle analogy…we don’t realize that more and more we are being pulled into the non-humanness of the screen and becoming less aware of how it impacts our everyday manners, social… Read More
Dining Etiquette – How to Dine with Your Boss May 3, 2017 | Rachel Wagner | 1 Comment If your boss invites you to lunch, flawless dining etiquette is essential. Whether you’re just starting out at the company or are a seasoned employee, meal time with the boss is a time to impress. In fact, the meal itself is secondary to the protocol and etiquette for business dining. Consider the event an extension of… Read More
Workplace Etiquette – How NOT to Annoy Your Coworkers March 31, 2017 | Rachel Wagner We’ve all been there…silently enduring a coworker’s annoying habit or behavior. And most often, coworkers don’t even realize that their own actions or behaviors are unintentionally annoying others. Most people aren’t comfortable confronting the offender or speaking to the boss about it. So, people just continue repeating the irritating little habits that, over time, start… Read More
March Madness – College hoops versus office productivity March 16, 2017 | Rachel Wagner | 1 Comment With March Madness 2017 on the minds of many employees these days, how should employers handle the lure of NCAA college hoops versus sacrificing office productivity? A recent survey by OfficeTeam reported that half of senior managers said activities tied to the tournament – such as office pools focused on the 68-team brackets — boost… Read More
How to Address President Trump and Barack Obama January 30, 2017 | Rachel Wagner How does one correctly address the newly elected President of the United States? In the media, he’s being correctly referred to as President Donald Trump or President Trump. However, did you know that the President’s name is never used in his presence? And, on a related note, how does one refer to a former President?… Read More
Email Etiquette – 3 Ideas for Effective Email Subject Lines January 23, 2017 | Rachel Wagner The first part of each New Year I receive an influx of email inquiries about my business etiquette services. Companies and organizations are planning their professional development for the year, and I’m always thrilled to share how I may serve them. However, in these inquiry emails, several things catch my eye, including the lack of… Read More
Teenager Manners – How should teenagers address adults? It depends… January 10, 2017 | Rachel Wagner How should teenagers address adults? With titles and forms of address such as Mr. and Mrs.? First name? It depends…on the part of the country you live in, how well the teenager knows the adult, and how the adult prefers to be addressed. Addressing adults with courtesy is part of good everyday manners and good… Read More